Refund and Returns Policy

Effective Date: March 30, 2025

At Recovery Raptor, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a 30-day return and refund policy to ensure your satisfaction.

1. Returns

We accept returns within 30 days of receiving your product. To qualify for a return, the following conditions must be met:

The product must be unused and in original condition.
The product must be in its original packaging.
Proof of purchase or order number is required.

2. Return Process

To return a product:

Email us at support@recoveryraptor.com within 30 days of receiving the item.
Provide your order number, product details, and reason for the return.
Once we receive your return request, we will provide instructions and a return authorization.

3. Refunds

Once we receive and inspect the returned product:

If the return meets our policy, we will process a refund to the original payment method.
Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

4. Non-Refundable Items

We cannot accept returns or provide refunds for:

Products that have been used, damaged, or improperly handled.
Products returned after the 30-day return window.

5. Shipping Costs

Shipping fees are non-refundable.
Customers are responsible for return shipping costs unless the item is defective or damaged on arrival.

6. Exchanges

We do not offer direct exchanges. If you wish to receive a different product, please return the original item for a refund and place a new order for the desired product.

7. Defective or Damaged Items

If your item arrives damaged or is defective, please contact us immediately at support@recoveryraptor.com. We will resolve the issue by offering a replacement, return, or refund at no extra cost to you.